SHOP INFORMATION

【Company Profile】

geto.

(P2.CO.,LTD)

Postal code 591-8025

1195-4 Nagasonecho, Kita-ku, Sakai City, Osaka City

TEL : 072-256-0550

E-MAIL : geto.infomation@gmail.com

Business hours: Weekdays 9:00 - 17:00

Closed Saturdays, Sundays, and public holidays

For order confirmation and inquiries,

Normally, our opening hours are 13:00 to 17:00 on weekdays.

* We will respond to your inquiries within 3 business days.

For orders and inquiries outside of business hours,

It may take place on the next business day.

[Payment]

[Credit card]

The accepted cards are as follows:

All credit card companies allow you to pay in full.

[ remarks ]

If your credit card cannot be used due to your usage status, Shopify will guide you in changing your credit card information or payment method, or cancel your order.

* We may ask you to verify your identity (by phone, etc.) when placing an order.

* Credit cards in a name other than your own cannot be used.

*Credit cards in a name other than your own cannot be used.

* For inquiries regarding credit card payments, please contact Shopify .

Refund Policy

When you refund, the money will be credited to the PayPay account you used. It usually takes about a day for the refund to be completed. Please check the refund status in the PayPay app.

*For inquiries regarding payments with PayPay, please contact PayPay customer support.

You can make smooth payments using your usual Rakuten ID and password.
Earn and use Rakuten Points! Use the "easy," "secure," and "profitable" Rakuten Pay. *Rakuten Points can only be earned when paying with Rakuten Card, Rakuten Points, or Rakuten Cash.
2. Regarding usage history, please check the automatically sent email from Rakuten or your Rakuten Pay usage history at <https://my.checkout.rakuten.co.jp/mych/> for Rakuten Points usage.
3. Regarding changing payment methods: You cannot change the payment method for orders made using Rakuten Pay.
Please request cancellation and place a new order yourself.

[Shipping Information]

■ To ensure the fastest delivery possible, we will ship orders received by 3:00 PM on business days on the same day ( excluding some items that are shipped the next business day ) .

■ If we are busy with orders, it may be difficult to ship the same day. Thank you for your understanding.

■ If you are in a hurry, please specify your request when placing your order.

* Orders placed on weekends and holidays will be shipped the next business day.

Courier

[ Company ] Yamato Transport

[ Timing of product shipping ]

Unless otherwise specified, we will accept credit card payments and deliver your order within 1 to 5 business days after confirming receipt of your order .

You can specify the desired delivery time.

Morning: 12:00 - 14:00 , 14:00 - 16:00 , 16:00 - 18:00

· 18:00 - 20:00 · 19:00 - 21:00 · 20:00 - 21:00

* However, even if you specify a time, we may not be able to deliver within the specified time due to circumstances.

[Shipping fee table]

[Handling of remote islands and other areas] Additional shipping charges may apply to remote islands and some areas.

[Shipping fee plus consumption tax] This price does not include consumption tax.

small courier

[ Company ] Yamato Transport

[ Timing of product shipping ]

Unless otherwise specified, we will accept credit card payments and deliver your order within 1 to 7 business days after confirming receipt of your order .

Please note that it is not possible to specify the delivery date and time for small parcel delivery (Nekopos).

[ Delivery service name ] Nekopos

[ Shipping Fees ] Nationwide flat rate: 220 yen

Treatment of remote islands and other areas There are no additional shipping charges even for remote islands and some areas.

Cancellations and returns (refunds and exchanges)

Refunds are available within the following timeframes after payment is completed.

* Refund methods and refund dates will be determined according to your contract with each card company.

[ remarks]

■ Please note that we may not be able to accept cancellations depending on the status of your order.

■ Even if you cancel your order, there may be cases where the cancellation is not completed in time and the product is delivered. In this case, please refuse to accept the delivery.

■ For any other cancellation requests, please contact us via the inquiry form.

Cancellation due to customer convenience (before product shipping)

・We accept cancellations before the product is shipped.
- We will accept cancellations if you contact us within one day of placing your order and before the product is shipped.

* Cancellations by phone will only be accepted during business hours.

[ Refund due to customer convenience]

Your request for a refund and the reason for it Please contact us by message.

We will refund you if the following conditions are met:

Supported conditions
Only if the product is unused

Available period
If you contact us within 7 days of receiving the product

Refund amount
The customer will be responsible for the return shipping fee, handling fee, and refund fee.

Return shipping fee
Customer's responsibility

[Exchange due to customer convenience]

[Refunds due to product defects]

We will refund you if the following conditions are met:

Supported conditions
As long as the product is unused, and if the problem is clearly our fault, we will only respond if you contact us by email within the response period.

Available period
If you contact us within 7 days of receiving the product

Refund amount
Product price + shipping fee

Return shipping fee
Store burden

[Exchange due to product defects]

We will exchange products if the following conditions apply:

Supported conditions
As long as the product is unused, and if the problem is clearly our fault, we will only respond if you contact us by phone or email within the response period.

Available period
If you contact us within 7 days of receiving the product

Return shipping fee
Store burden

Re-shipping fee
Store burden

remarks

In some cases, we may not be able to accommodate an exchange, such as if we are unable to arrange for the same product. In such cases, we will provide a refund. Also, depending on the product, we may require you to process the returned product yourself and only provide a refund.

■ Cancellation, refund, and exchange contact information

Email: geto.infomation@gmail.com

Phone number: 072-256-0550

Contact form

Please contact us via the home page.

We will need to confirm your order number etc., so please contact us via "Contact Us" twist Please contact us by message.

[ Return Address ]

post code

Postal code 591-8025

address

1195-4 Nagasonecho, Kita-ku, Sakai City, Osaka Prefecture

telephone number

072-256-0550

■ Notes about cancellations, refunds, and exchanges

*We will not accept items that have obvious signs of use.
*There are no specified return shipping methods, but please use minimal packaging.
If the item is damaged or creased due to improper packaging, we may not be able to accept it.
*Please enclose the delivery note and tag (if attached).